Refund Policy

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Returns:

Return Shipping Options: 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

♦ To complete your return, we require a receipt or proof of purchase.

♦ Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): 

• Item with obvious signs of use, removal of tags, etc. 
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 90 days after delivery

Sale items (if applicable)

• Only regular priced items may be refunded. Unfortunately sale items cannot be refunded. Certain situations considered.

Refunds (if applicable)

• Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Additional non-returnable items:

• Gift cards

Exchanges:

Apparel and Helmets:

• Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
• Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
• Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.
• If you are returning a helmet due to the size, you are responsible for the shipping cost to return it back to us. We have measurement charts on the site to help guide you.

 We only replace items if they are defective or damaged. Please note that if you need to make an exchange for the same item in a different size, please call us at 251-625-3811 or send an email to Support@MotorsportFreaks.com. You may also send your item to: MSFBike Shop 24399 State Hwy. 59 Robertsdale Alabama US 36567. Please include your information or order number on the return. You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications:

• If you change your mind, act quickly! We turn around and process orders extremely quickly.
• Orders can be modified or cancelled only before the item has shipped. 

Used or Damaged Merchandise: 

• Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your helmet on indoors before heading out on the bike.
• Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
• Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to MSF

 

Shipping:
To return your product, mail your product back to us at: MSF Bikeshop 24399 State Hwy. 59 Robertsdale Alabama US 36567

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable):
If you have any questions about your refund or return policies, please contact us at 251-625-3811 or at Support@MotorsportFreaks.com.

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